Frank's Zoo

Refunds may be issued as store credit or in the form of the original payment method. In order to determine the method of credit, Tabletop Merchant will need to see a copy of the sales receipt (such as viewing the emailed receipt). If unavailable, Tabletop Merchant may be able to look up the original transaction via their internal system.

If a customer requests a refund on an unfulfilled order after 6 months of the purchased date and Paypal was used as the method of payment, the amount will be refunded via store credit.

Several types of goods may not be returned. Additional non-refundable items include, but are not limited to, gift cards, newspapers, magazines, and downloadable software products. Items marked “as is” or “final sale” are non-refundable.

Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request. We'll notify you via e-mail of your refund once we've received and processed the returned item.

All cancelled orders or items, of any type, are subject to a 15% restocking fee.