Can I place a pre-order on the same order with in stock items?

Yes, but the entire order will not ship until the pre-order becomes available. Orders placed together must ship together.

When is an order with pre-order items charged?

Orders with pre-order items are charged the full amount at the time the order is placed.  If you wish to cancel your pre-order items before the order has shipped please contact us at

Will my pre-order be available on the date stated?

Unfortunately, there is no way for us to guarantee that a product will be available on the manufacturer's estimated release date.  We will ship your order as soon as the games arrive to us, but we cannot control whether a manufacturer meets its deadline.

Can I cancel a pre-order?

Pre-orders may be cancelled within 30 days of the order for a full refund. Orders beyond the initial 30 days may be cancelled for store credit only. Excessive cancellations may be subject to a 15% restocking fee and/or loss of pre-order privileges.

How long will it take to ship an order with pre-order items once the game is released?

Once the pre-order items reach our warehouse every effort will be made to ship the items as quickly as possible.  It normally takes no more than one or two business days for us to ship every order containing pre-order items.